Terms &
Conditions.

1. About us

The Geeks Garage is an independent repair business at 106 Widnes Road, Widnes, WA8 6AX. You can contact us on 07722 001473.

2. Your authority and acceptance

By asking us to inspect or repair a device, you confirm that you own it or have the owner's permission and that you are authorised to approve work. These terms form part of our agreement with you. Your statutory consumer rights are not affected.

3. Inspection, estimates and approval

An initial estimate is based on the information and fault visible at the time. Additional faults may only become apparent after inspection or disassembly. If the work or price needs to change materially, we will contact you and obtain approval before continuing.

Unless we clearly agree otherwise before starting, our No Fix, No Fee policy means there is no repair charge where we cannot complete the agreed repair. Any agreed diagnostic charge, special-order part or third-party cost will be explained before it is incurred.

4. Repair risks and pre-existing damage

We will provide the service with reasonable care and skill. Electronic devices can contain hidden damage, worn components, corrosion, prior repair damage or manufacturing weaknesses. These may make a repair impossible or cause another fault to appear during normal inspection, disassembly or testing.

Devices with bonded or glued displays must be opened to reach internal parts. We take appropriate care, but an already cracked, weakened, poorly fitted or previously repaired screen has a greater risk of further damage. We will tell you where we identify a significant risk before proceeding whenever reasonably possible.

Biometric features such as Touch ID and Face ID, and paired or security-coded components, may be affected by existing damage or a previous repair. Some independent repairs may also affect a manufacturer's warranty or service eligibility.

5. Data, passwords and software

You should back up important data before handing over a device. A repair may require software updates, resets or storage replacement, and data loss can occur where a device or storage component is already damaged. We do not guarantee data recovery unless it is the service specifically agreed.

If you provide a passcode, account access or test account, we will use it only as reasonably necessary to diagnose and test the agreed repair. Please remove payment cards and sensitive information where practical.

6. Parts

We may offer original, genuine, refurbished or compatible parts depending on the device, availability and the option agreed with you. We will explain the relevant option where it affects price, function or warranty. Parts removed during a repair may be retained or recycled unless you ask for them before work begins and they can lawfully and safely be returned.

7. Our 12-month repair warranty

Standard repairs and parts supplied and fitted by The Geeks Garage are covered for 12 months from the repair date. If the same fault returns because our work or a fitted part has failed, we will inspect the device and, where the warranty applies, correct the repair without an additional labour or parts charge.

The TMR controller stick upgrade has a separate lifetime drift warranty covering stick drift caused by the fitted TMR module for the reasonable working life of that controller.

The warranty does not cover:

• a different or unrelated fault;
• accidental, impact, pressure, liquid, heat or electrical damage after collection;
• malware, software, operating-system or account problems;
• parts supplied by the customer or work not carried out by us;
• subsequent opening, modification or repair by another person;
• damage caused by incompatible or defective accessories; or
• faults arising from existing corrosion, board damage or components outside the original repair.

A warranty claim will be assessed before further work is carried out. Nothing in this warranty limits your rights under consumer law.

8. Liquid damage and board-level repairs

Liquid and corrosion damage can continue to develop after a device appears to work. Board-level repair may restore the reported function without removing every future risk. Unless we specifically confirm otherwise in writing, we cannot guarantee that a liquid-damaged or heavily corroded device will remain reliable or that unrelated components will not later fail.

9. Payment, collection and uncollected devices

Payment is due when the repair is completed and before the device is released, unless we have agreed other arrangements. Please check the device promptly and tell us about any concern as soon as possible.

We will use the contact details supplied to tell you when a device is ready and to make reasonable collection reminders. If a device remains uncollected, we may charge a reasonable storage fee where this has been notified and, after giving the notices required by law, may sell or otherwise dispose of the device to recover unpaid charges. Any action will follow the applicable rules for uncollected goods.

10. Cancellations

If you arrange a service away from our shop or entirely by distance, any statutory cancellation rights will apply. If you ask us to begin during a cancellation period, you may have to pay for work completed and parts ordered before cancellation. Bespoke or installed parts may not be returnable once work has begun, subject to your legal rights.

11. Liability

We are responsible for loss or damage that is a foreseeable result of our failure to use reasonable care and skill. We are not responsible for pre-existing faults, inherent defects or losses we could not reasonably foresee. We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

12. Complaints and governing law

If you are unhappy with a repair, please contact us promptly and give us a reasonable opportunity to inspect it and put matters right. These terms are governed by the law of England and Wales. You may bring a claim in the courts that apply to you under consumer law.